LELO review
LELO’s own store is useful when I already know the model I’m looking for. Its support section has manuals and a separate page for replacement chargers and remotes. I’d look there before replacing a device just because I’d lost its cable.
Find the model name before buying a part
The accessories page asks shoppers to match the charger to both the product and the region. It flags an exception to compatibility for the Smart Wand Large. The manual for the Surfer 2 shows controls for use with the LELO app and on the device itself. Platanomelón is another shop where I’d look for the exact model’s manual before ordering.
Read the two warranty offers separately
LELO’s current warranty page describes two years of cover for manufacturing defects in qualifying devices. It asks for the serial number and original proof of purchase. Its ten-year quality programme offers an eligible owner a one-time discount on another device. I’d look at the terms for the model and where I bought it before filing a claim.
Anabel’s take
I’d save the model name, serial number and receipt together. If the device stopped charging, I’d check the manual and the charger listing before deciding whether I needed a warranty claim or just a replacement cable.