Sexshop Express review
Sexshop Express publishes carrier routes for mainland Spain, the Canary Islands and international orders. Its returns page gives buyers a short reporting window for a parcel damaged in transit.
The Canary Islands use their own dispatch schedule
The retailer lists mainland carriers and different services for international orders. It says Canary Islands consignments leave on Thursdays and describes an additional step for islands beyond the main delivery stops. Use that route when estimating dispatch and arrival. Platanomelón has its own Canary Islands row and groups several other destinations separately. Compare the rows for your address.
Report transit damage separately
The returns page describes a 14-calendar-day route for ordinary returns and asks buyers to contact support before mailing the item. It asks buyers to report transit damage within 24 hours of receipt. Support may ask for the order reference and photos or video.
Anabel’s take
I'd check the weekly dispatch day for an island address. I'd keep the box and order details until I'd checked the delivery, in case the shorter damage-reporting window applied.